Mandate:
Develop a new mobile phone repair concept for a service provider in the telecommunications sector in co-operation with manufacturers and using digital technology.
Client:
MVNO, € 3.9 billion
Measures:
Conducted a SWOT analysis of the existing repair cycle
Developed a preventive concept to avoid people sending defective or allegedly defective mobile phones for repair, including remote maintenance by trained hotline employees
Analysed existing software solutions for the diagnosis of faulty mobile phones
Success:
- Developed and presented the concept
- Achieved a 7 – 10% potential reduction in deliveries
Contact:
Frank Redmer
57, rue de la Gare
6440 Echternach
Luxemburg
+352 621 308 752
frank.redmer@via-momentum.com