Mandate:
Develop a new mobile phone repair concept for a service provider in the telecommunications sector in co-operation with manufacturers and using digital technology.

Client:
MVNO, € 3.9 billion

Measures:

  • Conducted a SWOT analysis of the existing repair cycle

  • Developed a preventive concept to avoid people sending defective or allegedly defective mobile phones for repair, including remote maintenance by trained hotline employees

  • Analysed existing software solutions for the diagnosis of faulty mobile phones

Success:

  • Developed and presented the concept
  • Achieved a 7 – 10% potential reduction in deliveries

Contact:

Frank Redmer

57, rue de la Gare
6440 Echternach
Luxemburg

+352 621 308 752
frank.redmer@via-momentum.com